4.1 Return Eligibility
Due to hygiene & product nature, returns are accepted only if:
- Wrong product delivered
- Damaged product received
4.2 Mandatory Condition
Customer must provide:
✔️ Unboxing Video (from start to finish)
✔️ Pictures of the issue
Without these, returns cannot be approved.
4.3 Return/Replacement Window
You must raise a request within 24–48 hours of delivery.
4.4 Refund Policy
Refunds are issued only when:
- Replacement is not possible
- Product is verified as damaged/incorrect
Refund will be processed to the original payment method within 5–7 working days after approval.
4.5 Non-Returnable Items
- Used or worn products
- Items without proper proof
- Customised orders
- Sale items